Hey guys,
Yesterday, I got in a brand spanking new Low-Light that I ordered from EBay. It was part of a 2 pack Night Marksmen, factory sealed. Well, I pulled the Low Light figure out, carefully, and tried to put his gun together. Ok, so the gun scope won't stay on, and the back part of the rifle, the arm support, pops off. No biggie. I have an imagination. Usually I would just glue the scope, but that defeats the purpose of the rifle case.
But the real problem is that I couldn't turn, or bend the left arm. At all. For a second, I actually thought to myself "does Hasbro intend us to not use his left arm?" After all, in the last series, some of the drivers, Clutch, for one, had arms that didn't bend at all. But one arm? Didn't make sense. I didn't push it at all, looking under a light instead. The arm seems to be damaged, as if part of the plastic from the lower arm got glued to the upper arm. The arm will bend a little (maybe 10%), before I start meeting resistance. I don't want to break it, obviously, so I don't push it. But the arm won't turn. This picture doesn't really do it justice, but maybe some of you guys have seen something similar before.
I went to four different Toys R Us stores locally trying to find another 2 pack, or a single Low-light, to no avail. If I'm going to buy another one online, it will cost me another $20 + shipping.
Will Hasbro replace a defective figure if I show them proof of purchase, and pictures? Or am I pretty much stuck trying to find a cheap replacement online? I've dropped a few hundred bucks in the last two weeks on figures, and will spend more when the new ones come out. But thus far, I've opened two brand new figures that were very loose at the waist, and now this. Are quality control issues prevalent in Joes that come out now? I guess I'm looking for both some reassurance, and some advice on how to proceed here. Thanks, gang!
Bill
